Android XR Support
Help for Vision Player Pro on Android XR headsets and wired XR glasses.
The fastest way to reach us is by email: davinci.dalhi@gmail.com.
For bug reports and feature requests, you can also open an issue on GitHub.
When Reporting an Issue
To help us resolve issues quickly, please include:
- Your device (for example Samsung Galaxy XR, or the XR glasses you use)
- The Android XR system version, from your device's settings
- The app version, shown in the app under Library → About
- What you were doing and what happened
- For a playback issue, the file type and format (for example MKV / HEVC / VR180 side-by-side)
Frequently Asked Questions
Which devices are supported?
Android XR devices: headsets such as Samsung Galaxy XR, and wired XR glasses. Videos open in Full Space, on a large screen with the controls just below; 180° and 360° videos surround you.
How do I play the videos on my device?
Open the Files tab and choose Allow access to videos. You can allow all your videos, or only the ones you select — use Change selection later to add more. The app reads video files only, never photos or other files. To play a single file without giving access, use Open video.
How do I stream from my Mac, PC or NAS?
Turn on file sharing (SMB) on the computer or NAS, on the same Wi-Fi network. In the app, open the Network tab: computers that share files appear on their own, or add one by name or IP address. Sign in once — the login is saved encrypted on your device — then browse your shares and play. DLNA/UPnP media servers are listed in the same tab. Nothing is copied to the device.
Which video formats can it play?
MP4, MKV, WebM, MOV, AVI, TS/M2TS and WMV. A built-in decoder also plays older formats such as WMV/VC-1 and MPEG-2, and WMA, ALAC and DTS audio, as well as Dolby Digital (AC-3, E-AC-3) and TrueHD soundtracks. Very high resolutions depend on your device.
Layouts: flat 2D, 3D side-by-side and top-bottom, VR180 and 360°.
A 3D or VR video looks wrong — how do I fix it?
The format is detected from the file and its name (for example _180_sbs or _360). If it is
wrong, press Format in the player controls and choose the projection, the view (Cinema, VR 180°,
VR 360°) and the 3D layout (2D Single, 3D SBS, 3D TB). Your choice is remembered for that video;
Auto (detected) goes back to the detected format.
Do subtitles and audio tracks work?
Yes. Press Subtitles in the player to pick an embedded track or load your own SRT or WebVTT file. When a video has more than one soundtrack, Audio lets you switch between them.
On XR glasses, dark parts of the picture look transparent. Is that normal?
Yes. See-through glasses can only add light, so black shows the room behind it — in every app. For films, turn up your glasses' dimming to darken the view around the screen.
How do I control the app?
With your hands, a trackpad, or a keyboard and mouse. The system Back gesture closes an open menu, then the player.
How do purchases and refunds work?
The app is a one-time purchase on Google Play. Payments and refunds are handled by Google Play.
Does the app collect personal data?
No. There are no accounts, no ads, no analytics and no tracking. Your history, settings and network logins stay on your device. See the Privacy Policy for details.
Need Direct Help?
Feel free to reach out to us directly: