Meta Quest Support
We're here to help you get the most out of VisionPlayer on Meta Quest.
The fastest way to reach us is by email: davinci.dalhi@gmail.com.
For bug reports, feature requests, or sample file submissions, you can also open an issue on GitHub.
When Reporting an Issue
To help us resolve issues quickly, please include:
- Your Meta Quest model (Quest 2, Quest Pro, Quest 3, or Quest 3S)
- Horizon OS software version (Settings → System → Software Update)
- VisionPlayer app version (e.g. 26.0.1)
- A description of what you were doing and what occurred
- The video container & codec if reporting a playback issue (e.g., MKV / HEVC / AV1 / VR180)
Frequently Asked Questions
What devices are supported?
VisionPlayer runs natively on Meta Quest 2, Meta Quest Pro, Meta Quest 3, and Meta Quest 3S on Horizon OS.
Which video formats can VisionPlayer play?
VisionPlayer uses a high-performance dual-engine pipeline. Standard formats (MP4, MOV, H.264, HEVC, HLS) play via hardware-accelerated media decoders. Other containers and formats (MKV, WebM, AVI, WMV, AV1, VP9, MPEG-2, AAC, AC-3, FLAC, Opus) are processed transparently.
Supported projections include flat 2D, VR180, VR360, fisheye (180°/190°/200°), side-by-side (SBS) 3D, and over-under (OU) 3D.
How do I stream videos from my Mac, PC, or NAS?
VisionPlayer includes a built-in SMB network browser. Simply enable Windows File Sharing (SMB) on your PC/Mac or NAS on your local Wi-Fi. In VisionPlayer, navigate to the Network tab, tap your server name, and enter your share credentials. You can stream videos without copying files onto the headset.
Can I use hand tracking without Touch controllers?
Yes! VisionPlayer supports Meta Quest Hand Tracking 2.0. You can browse the library, select videos, pause, seek, and adjust settings using natural hand pinch and pointer gestures.
My 3D video layout looks incorrect — how do I fix it?
VisionPlayer auto-detects most 3D and VR projections from filename tags (e.g., _180_sbs, _360_ou, _fisheye).
If a file is auto-detected incorrectly, open the playback settings panel and manually set the projection (2D / VR180 / VR360) and 3D mode (SBS / Over-Under).
Your selection is remembered per video.
Do subtitles work?
Yes. VisionPlayer supports external SRT sidecar files, WebVTT, and embedded subtitles. You can pick external subtitle files directly from local storage.
Does VisionPlayer collect any personal data?
No. VisionPlayer collects zero personal data, contains no advertising SDKs, and performs no tracking. All settings and stored SMB credentials remain encrypted on your headset. See our Privacy Policy for full details.
Need Direct Help?
Feel free to reach out to us directly: